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Order Schedule

Orders placed by 2 pm MT will be shipped the same day. Unless hectic days, we can extend to ship the same day until 3 pm MT only for UPS service. However, we do not guarantee for this special cut-off extension. 

You will receive a shipping confirmation email with your tracking number once your order is shipped. 

Business days are from Mon-Fri. We are closed on weekends and public holidays. We only ship within the United States. 

Free USPS Shipping with a minimum purchase of $50.

Replacements

Both USPS & UPS may not update your tracking number. However, most packages are nevertheless delivered. We cannot replace any undelivered packages until at least 10 business days have passed.  

We do not guarantee that we will be able to help with requests to exchange products that have been purchased by consumers due to personal errors. Please ensure that you have selected the desired product.

**Please keep in mind that weather conditions and holidays may significantly affect delivery times. Please contact UPS or USPS if you have questions regarding these matters. 

If you are experiencing issues with your shipment, please don’t hesitate to contact us at contact@kratomkrush.com.

If your order was damaged during the shipping process, please let us know. We will create a return label for you to return the damaged product, and will send you a replacement once the damaged item is on its way. However, the item must be unused.

Shipping Rates

We proudly use UPS for their reliability and punctuality. Our business hours are 9AM-5PM MT Monday- Friday Closed weekends! Please note there are NO REFUNDS due to weather or Covid related delays!

USPS GROUND SHIPPING FREE (1-15) BUSINESS DAYS

PLEASE READ: USPS has proven to be rather unreliable at times. Should you decide to use USPS as your carrier, please do so at your own risk. We cannot replace any missing packages until 10 business days after the item has been shipped.  USPS sometimes ships packages without inputting it into the system and updating the tracking info for days at a time. We are not responsible for lost or stolen packages. Please reach out to the carrier directly to file a claim.

  • USPS Ground for regular deliveries.
  • Take up to 2 days to process the shipment
  • Business days are Monday-Friday
  • Discreet Plain Box shipping!
  • (02:00 pm MT cut off time)

 

UPS $15.99 (2-3) BUSINESS DAYS

  • UPS 2-3 business Day Air for regular deliveries
  • Business days are Monday-Friday no Saturday delivery
  • Discreet Plain Box Shipping!
  • (02:00 pm MT cut off time)

 

UPS OVERNIGHT $36.99 (1) BUSINESS DAY

  • UPS Next business day Air for all deliveries.
  • Business days are Monday-Friday no Saturday delivery
  • Discreet Plain Box Shipping!
  • (02:00 pm MT cut off time)

 *Please keep in mind that weather conditions and holidays may affect delivery times. Please contact UPS or USPS if you have questions regarding these matters.