At Kratom Krush we are so confident in our products that we provide a 45-day 100% money back guarantee on the product if you’re not completely satisfied.
We only ask the product is 3/4 full upon return. The refund is issued once the product is returned. Customer is responsible for return label.
How to Initiate a Return or Exchange
Email us at firstname.lastname@example.org, and include:
1. Name and order number
2. Clear photos of the product
3. Specify the issue
4. Whether you want a refund or exchange
Kratom Krush reserves the right to deny return requests from anyone who we believe is taking advantage of the customer guarantee by requesting an unusually large amount of refunds.
Kratom Krush is in no way obligated to return or exchange packages which have been sent to the warehouse without notice.
Contacting our customer service team after the 45 day period will result in denial of an exchange or refund, even if the product is damaged or defected. We reserve the right to make exceptions.